ACCE 2008 Top Sponsors: SAP, Salesforce.com, LiveOps and Oracle to present Best Practices at Contact Center Industry's Premiere Networking EventSessions Open to All AttendeesPRNewswire NEW YORK, Sept. 3 /PRNewswire/ -- Green initiatives, real-world practices and innovative budget-savvy solutions will all be showcased in special sessions led by the top sponsors of the fifth Annual Call Center Exhibition (ACCE), which will take place September 15-18, 2008 at the Phoenix Convention Center in Phoenix, AZ. "SAP, Salesforce.com, LiveOps and Oracle will be offering a wealth of knowledge, information and tools that enable companies to build customer loyalty, profitability and market share," said Joy Sobhani, Show Director. "We are thrilled to have such outstanding companies sponsoring ACCE 2008." With the need for flexible, end to end contact center solutions increasing, diamond sponsor SAP is addressing this demand with comprehensive solutions for communications management, interaction handling and customer relationship management -- all backed up with extensive monitoring and reporting. SAP will be sponsoring a reception on the show floor on September 15th, which will be open to all attendees. On September 16th, SAP will host a session where attendees will learn how combining on-site agents, remote or home agents and mobile experts into one global virtual Contact Center can allow enterprises to turn challenges into a competitive advantage. The keynote speakers on September 16th and September 17th are sponsored by SAP, and are open to all attendees. "Many contact centers are still struggling to be able to offer superior customer service without increasing costs," said Rick Fleischman, Director, CRM Solution Marketing at SAP AG. "ACCE provides a great forum for companies to find out how technology solutions can help resolve this dilemma. SAP is happy to participate in this event as a diamond sponsor. We're looking forward to interesting conversations with the conference attendees." For more information about SAP, they will be located at ACCE Booth #1000. Salesforce.com has revolutionized the customer service industry with Salesforce CRM Customer Service & Support. Built on the Force.com Platform as a Service (PaaS), Salesforce CRM Customer Service & Support now leverages many platform features demanded by enterprises today. Their partner, LiveOps, provides the leading on-demand call center platform designed to run a highly scalable and distributed call center with carrier-grade availability. Platinum co-sponsors Salesforce.com and LiveOps can be found at Booth #1208 on the show floor at ACCE 2008. On September 16th, Salesforce.com will be hosting a cocktail reception for all conference delegates, speakers, exhibitors and media. That same day, Salesforce.com and LiveOps will sponsor an open-to-all session to be presented by Qualcomm and AAA Ohio, who explain and describe the benefits they achieved by creating next generation contact centers powered by SaaS. "ACCE 2008 is the place to join other leaders in the customer service industry," said Brett Queener, Senior Vice President, Applications, of Salesforce.com. "Salesforce.com is excited to be a platinum sponsor at ACCE 2008, one of the customer service industry's most celebrated events." "As a leader in on-demand call center technology, we are committed to deliver continuous innovation and efficiencies that provide greater flexibility and control to contact center executives," said Azita Martin, Vice President of Marketing at LiveOps. "We look forward to sharing with conference attendees the best practices we've established for successfully using a SaaS in a mission critical call center environment and leveraging remote agents to achieve unprecedented value for businesses." Gold sponsor Oracle offers information-driven Customer Relationship Management (CRM) applications that leverage enterprise data to drive profitable customer interactions. At ACCE, Edwin Margulies, Senior Director of CRM Service Products for Oracle will be presenting in an open-to-all session on September 16th. This session will provide tips on the basic metrics modern contact center managers are using to go green, as well as real-world examples of how to make a call center green while saving thousands or even millions a year -- with the added benefit of saving the planet. "We look forward to a chance to uncover new opportunities and share customer success stories at ACCE 2008," Mr. Margulies said. Oracle will be showcasing its CRM, CTI, Help Desk and Self Service solutions at Booth #1214 at ACCE 2008. Now in its fifth year, ACCE draws business leaders from around the globe. Last year, ACCE brought together more than 1,700 contact center professionals from over 40 countries and all 50 states. For more information about ACCE 2008, please visit http://www.acceicmi.com/. About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: consulting, training and certification, events, professional membership, and management resources. Learn more at icmi.com. About Think Services Think Services connects specialized communities worldwide using innovative media, educational events, consulting, training and certification. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute, HDI, and Dr. Dobb's Journal. Think Services is a subsidiary of United Business Media, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. To learn more, visit http://www.think-services.com/. About United Business Media Limited United Business Media Limited is a leading global business media company. We inform markets and bring the world's buyers and sellers together at events, online, in print, and with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewellery traders, from farmers to pharmacists around the world. Our 6,500 staff in more than 30 countries are organized into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently. For more information, go to http://www.unitedbusinessmedia.com/. SOURCE: Think Services CONTACT: Steven Blinn of BlinnPR, +1-212-675-4777, steven@blinnpr.com; Web site: http://www.icmi.com/ |