International Customer Management Institute (ICMI) Names SRP a Finalist for Prestigious Global Call Center of the Year AwardPRNewswire PHOENIX, July 15 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced that SRP, one of the nation's largest public power utilities, has been named a finalist for the coveted Global Call Center of the Year Award in the large call center category. The award will be presented on September 16 at ICMI's flagship call center conference, the Annual Call Center Exhibition (ACCE), which will take place in Phoenix, September 15-18 (http://www.accecmp.com/). "We're proud that ICMI has elected to recognize SRP's Call Center accomplishments," said Michael Lowe, SRP's manager of Customer Services. "I want to acknowledge our employees who have carried on SRP's long tradition of quality customer service through hard work and a real commitment to our customers." This sentiment was echoed by Ted Hopton, Director of Membership Services for ICMI, "ICMI Members include the leading contact centers from around the world, and we select only the very 'best of the best' for our award. This is a tremendous accomplishment for SRP. Any center chosen as a finalist has proven themselves worthy of being the award winner." The Global Call Center of the Year Award is given annually to two call centers, one in the small to medium category and one in the large category, that have shown a strong grasp of the principles of effective call center management, created a positive work culture and a climate that fosters personal growth, and built a track record that includes developing and attaining impressive goals within the organization. The award recipients will be profiled in Customer Management Insight, the leading publication for the call center industry. SRP was founded in 1903, with a mission to provide low cost water and power. Today, more than 2 million people living in the Phoenix metropolitan area receive SRP power and water, and benefit from community and employee volunteer programs created to help ensure the vitality of the Salt River Valley. Lowe added, "SRP is honored to be considered for the ICMI Global Call Center of the Year award. Simply put, we provide world-class customer service every day. This ethic is in every decision that we make and is supported by our recognition that we could not achieve that service without our exceptional staff. Our employees are the foundation upon which we build our customer service, and we applaud them." Each year, ICMI Membership for call center professionals recognizes outstanding contact center operations through its Global Call Center of the Year Award. For more details, please visit http://www.icmi.com/Membership/ccy/. About SRP SRP is the third-largest public power utility in the nation providing electric service to more than 935,000 customers in the greater Phoenix metropolitan area. SRP also is the Phoenix area's largest supplier of water, delivering about 1 million acre-feet to agricultural, urban and municipal water users. About the International Customer Management Institute The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications. Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit http://www.icmi.com/. ICMI is part of Think Services, a division of United Business Media (http://www.unitedbusinessmedia.com/), a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. Contact Information For SRP Scott Harelson SRP Media Relations Phone: 602-236-2500 Scott.Harelson@srpnet.com For ICMI Ted Hopton ICMI Director of Membership Services Phone: 610-918-4757 tedh@icmi.com SOURCE: International Customer Management Institute CONTACT: Scott Harelson, SRP Media Relations, +1-602-236-2500, Web Site: http://www.icmi.com/ |