ICMI's Call Center Demo & Conference to Feature New Innovations and Latest Technologies at Annual Dallas EventPRNewswire PRINCETON, N.J., May 8 /PRNewswire/ -- Produced by the International Customer Management Institute (ICMI), a part of Think Services, Call Center Demo and Conference is one of the only industry events to provide firsthand access to the best practices, latest technologies, and most exciting innovations in call center management. This leading ICMI educational forum taking place May 19-21 in Dallas offers the highest quality programming, with a diverse slate of industry-related topics and resources. The 2008 event will feature two dynamic keynote presentations. First, Dean Lindsay, Business Development Strategist and Author, will discuss achieving priceless business relationships. Next, Alan Parisse, celebrated Author and Consultant, will speak motivationally about how to create an extraordinary business. Other speakers and presenters include such proven industry professionals and visionaries as Lior Arussy, Tim Montgomery, Lori Bocklund, Bob Furniss and many others. "There will be more call center expertise and knowledge at this conference than most industry people can contact in a year," said Brad Cleveland, President of ICMI. "The program is filled with top-notch speakers, who have their fingers on the pulse of the latest industry trends." The conference program will again include the popular fundamental session, "Call Center Operations 101," perfect for industry professionals who are new to the world of call centers, as well as seasoned pros looking for a refresher, with a focus on seven key operational dynamics in the customer contact environment. Other sessions will include, "Hotel breaks revolving door: How Hilton is fixing agent retention woes," an innovative case study from Hilton's Reservations Centers, as well as "First Contact Resolution (FCR): How to Improve the Critical Metric," which delves into the key drivers of FCR, and how it affects customer loyalty, agent engagement and cross sales. Call Center Demo and Conference also offers a wealth of opportunities for networking, beginning with an Industry Roundtables Continental Breakfast on Monday morning, and continuing throughout the event. It also features a robust demo floor with over 50 leading industry service providers who welcome attendees to test and experience their solutions to common contact center challenges. The current demo lineup includes such companies as Aspect, Callfinity, Cincom, Enkata, Interactive Intelligence, Merced, NICE, RightNow, Syntellect, Teleformis, Unicor, Verint, and many more. Industry service providers who are interested in having a presence at this event should note that exhibit space is turn-key, and high visibility spots are still available, as are a few select sponsorship opportunities. Contact Bill Lange at 609-759-4714 or wlange@think-services.com to learn more. To view the conference lineup, learn more about the exhibitors and sponsors, and register, visit http://www.ccdemodallas.com/. About ICMI Founded in 1985, the International Customer Management Institute (ICMI), a part of Think Services, is one of the call center industry's most established and respected organizations. ICMI's mission is to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry's most trusted source for: Consulting, Training, Publications, Events, and Professional Membership. Through constant innovation and research, ICMI's network of resources and services have become the industry's gold standard. To learn more, visit http://www.icmi.com/. About Think Services Think Services connects specialized communities worldwide using innovative media, educational events, consulting, training and certification. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute, HDI (formerly the Help Desk Institute), and Dr. Dobb's Journal. Think Services is a subsidiary of United Business Media, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. To learn more, visit http://www.think-services.com/. CONTACT: Rachel Levy Think Services (609) 759-4738 rlevy@think-services.com SOURCE: International Customer Management Institute CONTACT: Rachel Levy of Think Services, +1-609-759-4738, Web site: http://www.icmi.com/ |