CMP Media LLC's Newly Launched Annual Call Center Exhibition (ACCE) Positions Itself to be the Leading U.S. Call Center Industry Event

- Exclusive Partnership With ICMI Will Provide Conference Content Under The Knowledge Exchange Conference Brand -

Dec 2, 2003

CMP Media LLC, a leading integrated media company and the global leader in the call center industry announces the launch of the Annual Call Center Exhibition (ACCE) on September 13-15, 2004 in Washington State Convention Center, Seattle, Washington. The exhibit hall will showcase more than 150 exhibitors demonstrating the latest state-of-the-art technologies and services to 4000 show attendees and conference delegates. The conference features original, innovative programming developed by the Incoming Calls Management Institute (ICMI) and delivered by top call center industry professionals.

"The success of any event depends upon developing strong content and a sense of community," said Simon Cooper, executive director, events, CMP Media LLC. "Recognized worldwide as a leading management resource in the call center industry, ICMI pioneered training seminars on call center management and operations, basing its materials on the hand-on experience of its senior executives as well as research on emerging industry issues and challenges. It sets the benchmark for dynamic conference programming and top quality speakers in the customer care sector. ICMI also has a global membership which will be attending."

Since launching the industry's first call center management seminars, conference (ICCM, now owned and operated by Advanstar Communications) and publication (Service Level Newsletter -- now ICMI's membership publication, Call Center Management Review), ICMI has a long history of setting new direction to meet call center managers' challenges.

"ICMI is excited to partner with CMP Media on The Annual Call Center," noted Brad Cleveland, CEO and president of ICMI. "It is a natural extension to the Knowledge Exchange conferences that we have sponsored jointly with CMP for ICMI membership. We look forward to delivering an interactive program that infuses fresh, new energy into the call center management community."

CMP Media brings years of international experience serving buyers and sellers in every aspect of the technology sector through its many publications including Call Center Magazine which is recognized as the number one publication serving the call center industry in the U.S. CMP also has the number one call center events in the U.K. and Japan. Given the access the company provides to key customers including call center, network and marketing managers, and its extensive experience in organizing highly successful call center trade shows on three continents, CMP media is uniquely positioned to launch ACCE and deliver key customers to the event.

About CMP Media LLC

CMP Media LLC ( ) is a leading integrated media company providing essential information and marketing services to the entire technology spectrum -- the builders, sellers, and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, trade shows and conferences, and custom publishing.

About Incoming Calls Management Institute (ICMI)

Established in 1985, ICMI is recognized as the leading resource on strategy, management, operations, and emerging trends impacting the global call center industry. Based in Annapolis, MD, ICMI offers leading-edge services for call center (contact center, interaction center, help desk) management professionals, which include seminars, consulting and publications. ICMI membership spans more than 40 countries worldwide and is considered to be the industry's leading management resource and networking forum. For more information call 800-672-6177 or visit .

For more information, please contact Marci Silverman of CMP Media LLC, +1-917-305-3326, ; or Anne Sage of Casey Sayre & Williams, +1-310-396-2400, , for CMP Media LLC.


CONTACT: Marci Silverman of CMP Media LLC, +1-917-305-3326, ; or Anne Sage of Casey Sayre & Williams, +1-310-396-2400, , for CMP Media LLC

Web site:
/Web site: