Call Center Demo & Conference Returning to Texas for Fifth YearPRNewswire CMP Media LLC, announces that after four successful years, Call Center Demo & Conference will return to Texas for its fifth year. Scheduled February 6-8, 2006 in the Hilton Austin Downtown, it will feature timely, objective, and practical sessions, filled with tips and techniques that call center professionals can put to immediate use in their organizations. Conference highlights include in-depth pre-show tutorials, an expanded schedule of ICMI's popular "Insight" site visits, keynote presentations, a new "Call Center Management" 101 track, and many networking opportunities. Art Turock, a corporate leadership and motivational business speaker, will deliver the conference's opening keynote session, "Invent Business Opportunities No One Else Can Imagine." Jill Griffin, the best selling author of "Customer Loyalty: How to Earn It, How to Keep It", will deliver the second day keynote session, "Turning Call Center Agents Into Loyalty Makers." Call Center Demo & Conference (http://www.ccdemo.com/) is created with the editorial and consulting resources of ICMI and Call Center Magazine. The event, which is partnering with the Austin Contact Center Alliance "ACCA" (http://www.austincontactcenter.org/), also provides an excellent opportunity for attendees to learn about the latest technologies, products and services first-hand through knowledgeable vendors in the Demo Hall and to network with peers and industry leaders through many special networking events. A fun new attraction to this year's event will be an exhibition featuring some of the best contact center-themed cartoons from the world's leading cartoonists. "We are thrilled to bring Call Center Demo & Conference to Austin, an exciting and dynamic city with an active and enthusiastic call center community," said Ruthann Fisher, Director of CMP Media's Call Center Group. She continues: "For the thousands of contact center managers looking for the latest technologies, new products, services, best practices, as well as the opportunity to participate in informal discussion with peers and industry leaders, Call Center Demo is the not-to-be-missed industry event." "ICMI is extremely excited to help the call center industry kick off 2006 with our Austin demo event," commented Linda Harden, Senior Vice President of ICMI. "The information-packed program for the conference along with the popular ICMI Insight Call Center Tours and extensive demo hall of suppliers provide the boost your center needs for a successful year." Visit http://www.ccdemo.com/ for more information about conference sessions or to register for a free demo hall pass prior to the event. About CMP Media CMP Media is a marketing solutions company serving the technology, healthcare and lifestyles industries. Through its market-leading portfolio of trusted information brands, CMP Media has earned the confidence of more professionals and enthusiasts in these fields than any other media company. As a result, CMP is the premier provider of access, insight and actionable programs designed to connect sellers and buyers in each of these industries in ways that yield superior return on investment. CMP Media is a subsidiary of United Business Media (http://www.unitedbusinessmedia.com/), a global provider of news distribution and specialist information services with a market capitalization of more than $3 billion. About ICMI ICMI (http://www.icmi.com/) is a global leader in call center consulting, training, publications and membership services. ICMI's mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Based in Annapolis, MD, the organization was established in 1985 and was first to develop and deliver management training for call centers. Today, ICMI has become the industry's leading provider of membership services with an impressive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools, and a networking forum that spans more than 40 countries worldwide. ICMI is not associated with, owned or subsidized by any industry supplier-its only source of funding is from those who use its services. CONTACT: CMP Media LLC Dawn Czop Group Marketing Manager 267-756-7026 As of 1/27/06 - 609-452-2800 dczop@cmp.com CMP Media's ICMI Division Michael Blair Director, Corporate Communications 410-308-3742 michaelb@icmi.com http://www.ccdemo.com/ SOURCE: CMP Media LLC CONTACT: Dawn Czop, Group Marketing Manager of CMP Media LLC, Web site: http://www.icmi.com/ |