CMP Media's Call Center Demo & Conference and IMA's Worldwide User And Partner Conference Join Forces

Apr 11, 2001

CMP Media has formed a strategic alliance with IMA Worldwide to create this year's must attend call center executive retreat. The retreat, IMA's user and partner event called LinkEDGE 2001, is now being held in conjunction with CMP's Call Center Demo & Conference.

IMA's LinkEDGE 2001 conference is the Company's annual strategic event held to update its customers and partners on IMA's direction and vision. CMP's Call Center Demo & Conference is the leading industry event for next generation customer contact centers, focusing on human relations, customer care analysis and emerging technologies.

"With the rise of e-commerce, the demand for call center technologies and products has skyrocketed," said Simon Cooper, Executive Director, Call Center Demo & Conference. "Partnering with IMA's LinkEDGE 2001 for this conference adds the buyer, end-user and business partner audience that makes the show both a premium sales opportunity and an unparalleled educational forum."

This year's conference covers the entire spectrum of call centers, from fundamental strategies and cutting edge technologies, to the latest software and innovative products.

"Co-locating LinkEDGE 2001 with CMP's conference provides an ideal setting for IMA to bring all our key customers and partners together. It's a great opportunity to show our customers and partners how they can leverage their IMA investments to link to the latest call center product offerings presented at the show," said Paul Frederick, president of IMA.

CMP's Call Center Demo & Conference is being held May 9-11 at the Hilton in Walt Disney World Resort, Lake Buena Vista, Fla. LinkEDGE 2001 is May 9th for customers and May 10th for partners. Register for both at:

About IMA

IMA provides Customer Relationship Management (CRM) software products and services that are designed to help businesses achieve the most value from each and every customer interaction. IMA is headquartered in Meriden, Conn. Additional information about IMA's products and services can be found on the World Wide Web at, requested via email at, or by calling 203.630.1942.

About Call Center Demo & Conference

CMP Media's Converging Communications Group (CCG) produces five trade events each year covering the hottest topics driving the telecommunications industry. These events, including Call Center Demo & Conference, cover the convergence and broadening application of CTI technologies, the Internet Telecom revolution, customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, and the use of old economy customer service standards in online transactions. CCG Expos take a leadership role in defining and redefining the future of telecommunications.

About CMP Media LLC

CMP Media LLC ( is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting.

For further information, please contact: Amy Snow of IMA, 203-317-6369,; or Leah Pomeranz of Casey Sayre & Williams, 310-458-1224,, for CMP Media LLC.

SOURCE: CMP Media, Inc.

Contact: Amy Snow of IMA, 203-317-6369,; or Leah
Pomeranz of Casey Sayre & Williams, 310-458-1224,, for CMP
Media LLC