CMP Media LLC to Host Call Center Demo & Conference in Orlando- Exclusive Retreat for Call Center Professionals and It Executives 30 Percent Larger Than Last Year -PRNewswire CMP's Call Center Demo & Conference is the industry's leading event for next generation customer contact centers, attracting 130 exhibitors, 500 conference delegates and 2000 attendees to this year's show. The three-day conference covers the entire spectrum of call centers, from fundamental strategies and cutting edge technologies, to the latest software and innovative products. WHO:
Keynote Addresses:
The Connected Call Center: "Getting There From Here"
-- Brad Cleveland, President Incoming Calls Management Institute and
-- Darryl Elliot, President InteleSource Inc.
The Customer Contact Center: "An Essential Component of a CRM Strategy"
-- Martin Prunty, Vice President of Product Marketing, ALLTEL Information
Services
WHAT:
-- Expanded site selection summits
-- Site visits to major Orlando call centers
-- Purdue University Call Center Auditor Certification
-- Call Center of the Year Award Luncheon (sponsored by Call Center
Magazine)
-- Co-location of IMA Worldwide User & Partner Conference
-- 3 Conference Tracks
WHEN: Wednesday, May 9th 8:30 a.m. - 6:00 p.m.
(Special Pre-show events)
Thursday, May 10th 9:00 a.m. - 5:00 p.m.
Friday, May 11th 9:00 a.m. - 4:30 p.m.
WHERE: The Hilton In The Walt Disney World Resort
Lake Buena Vista, Florida
INFO: Register online at www.CallCenterDemo.com
888-428-3976 x 2
For further information, please contact Marci Silverman of CMP Media LLC, 917-305-3326, msilverman@cmp.com; or Leah Pomeranz of Casey Sayre & Williams, 310-458-1224, lpomeranz@cswpr.com. PRNewswire -- April 30 SOURCE: CMP Media LLC Website: http://www.cmp.com/ Website: http://www.callcenterdemo.com/ |