CMP Media LLC to Host Call Center Demo & Conference in Orlando

- Exclusive Retreat for Call Center Professionals and It Executives 30 Percent Larger Than Last Year -

PRNewswire
ORLANDO, Fla.
Apr 30, 2001

CMP's Call Center Demo & Conference is the industry's leading event for next generation customer contact centers, attracting 130 exhibitors, 500 conference delegates and 2000 attendees to this year's show. The three-day conference covers the entire spectrum of call centers, from fundamental strategies and cutting edge technologies, to the latest software and innovative products.

  WHO:
   Keynote Addresses:
   The Connected Call Center:  "Getting There From Here"
   -- Brad Cleveland, President Incoming Calls Management Institute and
   -- Darryl Elliot, President InteleSource Inc.
   The Customer Contact Center:  "An Essential Component of a CRM Strategy"
   -- Martin Prunty, Vice President of Product Marketing, ALLTEL Information
      Services

  WHAT:
   -- Expanded site selection summits
   -- Site visits to major Orlando call centers
   -- Purdue University Call Center Auditor Certification
   -- Call Center of the Year Award Luncheon (sponsored by Call Center
      Magazine)
   -- Co-location of IMA Worldwide User & Partner Conference
   -- 3 Conference Tracks

  WHEN:  Wednesday, May 9th        8:30 a.m. - 6:00 p.m.
                                   (Special Pre-show events)
         Thursday, May 10th        9:00 a.m. - 5:00 p.m.
         Friday, May 11th          9:00 a.m. - 4:30 p.m.

  WHERE: The Hilton In The Walt Disney World Resort
         Lake Buena Vista, Florida

  INFO:  Register online at www.CallCenterDemo.com
         888-428-3976 x 2

For further information, please contact Marci Silverman of CMP Media LLC, 917-305-3326, msilverman@cmp.com; or Leah Pomeranz of Casey Sayre & Williams, 310-458-1224, lpomeranz@cswpr.com.

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PRNewswire -- April 30

SOURCE: CMP Media LLC

Website: http://www.cmp.com/

Website: http://www.callcenterdemo.com/


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