Location, Location, Location: Call Center Demo & Conference 2002 Offers Critical Site Selection SummitPRNewswire-FirstCall Back by popular demand, Call Center Demo & Conference Orlando, the leading contact center event in the U.S., will host its annual site selection summit Thursday, May 9th, 2:00-4:00PM and Friday, May 10th, 10:00AM-12:00PM. This event is a must attend opportunity for managers to focus on the critical decision making information in selecting a call center site. Attracting a panel of site selection experts including Call Center Magazine's Services editor, Brendan Read, and participants from highly regarded companies such as Siemens, Hilton and Manpower, the Site Selection Summit will include topics such as incentives, real estate issues, labor pools, demographics, international service and virtual call centers. The summit also gives managers a chance to ask the tough questions and evaluate factors of culture, training, costs and employment laws in roundtable discussions and interactive panel sessions. "Locating a call center in this volatile economic environment is one of the more costly decisions to make or break a customer service and sales program," noted Simon Cooper, executive director of Call Center Demo & Conference. "Our summit is the place to network with economic development agencies, real estate firms and other managers who face the issue of placing a call center in a community where you can afford qualified staff to maintain a top level of service." Call Center Demo & Conference 2002 delivers the next generation of contact center technologies through a content-rich conference program -- designed to help you create contact centers that effectively combine customer care with the latest communications technologies. About Call Center Demo & Conference CMP Media's Converging Communications Group (CCG) produces four trade events each year covering the hottest topics driving the telecommunications industry. These events, including the Call Center Demo & Conference portfolio, cover customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, the use of old economy customer service standards in online transactions, the convergence and broadening application of CTI technologies, and the internet telecom revolution. CCG Expos take a leadership role in defining and redefining the future of telecommunications. http://www.cmpevents.com/ CMP Media LLC CMP Media LLC (http://www.cmp.com/ ) is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketer's comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting. For further information, please contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, msilverman@cmp.com; or Kevin Balak of Casey Sayre & Williams, +1-310-458-1224, kbalak@cswpr.com, for CMP Media LLC SOURCE: CMP Media LLC Contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, |