CMP Media's Call Center Demo and Conference Dallas To Showcase Product of the Year Awards

Dec 10, 2001

As call center and customer operations are integrating more and more into a company's total customer service strategy, Call Center Demo and Conference is the first event of the year to bring these new technologies and techniques under one roof.

"With budgets tighter than ever for a CFO, call center managers must look to innovative strategies and products that bring a return on investment for every dollar spent on call center operations," noted Simon Cooper, Executive Director, Call Center Demo & Conference. "Customers' total satisfaction is more important than ever in these tough times so it is necessary to have call center products that cater to delivering top of the line performance."

The Call Center Demo and Conference, being held Jan. 28-30, 2002 in Dallas, TX, will feature three tracks of customer care in technology, operations and practices. Kicking off the conference will be keynote speaker John Goodman, president of Tarp, who will demonstrate the payoff of the call center in a manner that convinces the CFO.

Some of the events that highlight the Call Center Demo and Conference this year include:

  --  Product of the Year awards and presentation sponsored by Call Center
      Magazine, the number one magazine in the field, to award the most
      cutting edge products from the past year.
  --  A certification course, given by Incoming Calls Management Institute
      (ICMI), will be held for call center managers to improve their
      performance and prepare for CIAC certification.
  --  CCNG International will host a series of call center site visits
      designed to focus on the technology, people and processes behind the
      best call centers in the business.

  Call Center Demo & Conference

CMP Media's Converging Communications Group (CCG) produces five trade events each year covering the hottest topics driving the telecommunications industry. These events, including Call Center Demo & Conference, cover the convergence and broadening application of CTI technologies, the Internet Telecom revolution, customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, and the use of old economy customer service standards in online transactions. CCG Expos take a leadership role in defining and redefining the future of telecommunications.


CMP Media LLC ( ) is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting.

 Call Center Demo & Conference Dallas, January 28-30, 2002, The Fairmont

For further information, please contact: Tracy Williams,, or Kevin Balak,, both of Casey, Sayre & Williams, +1-310-458-1224, for CMP Media LLC; or Marci Silverman of CMP Media LLC, +1-917-305-3326,



Contact: Tracy Williams,, or Kevin Balak,, both of Casey, Sayre & Williams, +1-310-458-1224, for
CMP Media LLC; or Marci Silverman of CMP Media LLC, +1-917-305-3326,