Se Habla Espanol? Call Center Demo & Conference Offers First Ever Spanish Customer Service SeminarPRNewswire According to recent Census reports, close to 15 percent of the U.S. population speaks Spanish. In order to satisfy demand from Spanish speaking customers and help call center professionals, Call Center Demo & Conference, May 8-10 at the Gaylord Palms, Orlando, FL is providing its first Spanish language seminar to address customer service concerns. With more than 35 years of professional leadership, sales and customer service training under his belt, Lou Principe has developed call center training programs for Fortune 500 companies, universities, banks and telephone companies across the country. He and his staff will deliver this one of a kind soft skills seminar, offered in both Spanish and English. "U.S. companies can no longer ignore the growing Spanish speaking market that can provide significant revenues to the bottom line," noted Simon Cooper, executive director of Call Center Demo. "Our forum teaches the valuable soft skill training and customer services techniques needed to handle this emerging population segment." Call Center Demo & Conference 2002 delivers the next generation of contact center technologies through a content-rich conference program -- designed to help you create contact centers that effectively combine customer care with the latest communications technologies. About Call Center Demo & Conference CMP Media's Converging Communications Group (CCG) produces four trade events each year covering the hottest topics driving the telecommunications industry. These events, including the Call Center Demo & Conference portfolio, cover customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, the use of old economy customer service standards in online transactions, the convergence and broadening application of CTI technologies, and the internet telecom revolution. CCG Expos take a leadership role in defining and redefining the future of telecommunications. http://www.cmpevents.com/ CMP Media LLC CMP Media LLC ( http://www.cmp.com/ ) is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketer's comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting. For further information, please contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, msilverman@cmp.com; or Anne Sage of Casey Sayre & Williams, +1-310-458-1224, asage@cswpr.com, for CMP Media LLC. SOURCE: CMP Media LLC Contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, Website: http://www.cmpevents.com/ Website: http://www.cmp.com/ |