Six Finalists Selected for the 2016 HDI Service Management Awards
Awards Honor Organizations Leading the Way in Knowledge-Centered Support and Service Improvement
Oct 19, 2016
COLORADO SPRINGS, Colo., Oct. 19, 2016 /PRNewswire/ -- HDI, the premier membership association and certification body for the technical support industry, today announced finalists for its 2016 HDI Service Management Awards. The HDI Service Management Awards honors the individuals, teams, and organizations that have enhanced the image of the technical support industry by achieving and maintaining the highest standards of quality and customer satisfaction.
2016 HDI Service Management Awards winners will be announced during the FUSION 16 Conference & Expo taking place November 1-4 at the MGM Grand in Las Vegas. For more information visit: www.ThinkHDI.com/Awards.
The two most prestigious awards that are presented at this event are the HDI Knowledge-Centered Support Award and the HDI Service Improvement Award, both are specifically-dedicated to the service management segment of tech support.
HDI Knowledge-Centered Support Award recognizes an organization that has proven to successfully implement the best practices within service management to leverage knowledge as a valuable asset to directly support an organization, or improved upon a Knowledge-Centered Support adoption. The 2016 finalists are:
HDI Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. This includes an internal process, service quality, and improvements to the customer experience; all resulting in innovation in service management within the organization. The 2016 finalists are:
Learn more about these awards and more, here: thinkhdi.com/events/awards.aspx
A blue ribbon panel of judges engaged in a rigorous selection process will choose the most deserving finalists for the two aforementioned award categories. Comprised of nine IT service management professionals and long-time industry experts, judges were tasked with selecting the leading organizations in the areas of Knowledge-Centered Support and Service Improvement.
2016 HDI Service Management Award Judging Panel:
"We want to congratulate all of the HDI award finalists for their commitment to excellence, efficiency, and elevating the customer experience," says Leslie Cook, HDI's director of membership. "These internationally-recognized awards provide the industry's finest with a sense of prominence and accomplishment—and this year's exemplary crop of finalists leaves our judges with much to deliberate before announcing the winners at our annual FUSION event."
For further information: Kimberly Samra, HDI PR, HDIPR@ubm.com