ICMI Announces Sponsors, Exhibitors for ACCE 2013

COLORADO SPRINGS, Colo., April 2, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals , has announced its sponsor and exhibitor list for ACCE 2013, the largest annual event for call center professionals. Celebrating its 10^th year, ACCE will take place May 13-16 in Seattle, Washington.

ACCE 2013 is widely viewed as the premier global gathering event for the contact center community, attracting delegates from as far away as Australia, China, and India. This year's event−which will host industry professionals, presenters, media channels and analysts, in addition to service providers− is expected to have over 1,200 in attendance.

"The goal of our exhibit hall is to help attendees navigate the latest trends that will impact their contact centers," said Joy Sobhani, Professional Services Director for ICMI."It is the perfect place for customer care professionals to get an unbiased and balanced view of the industry's leading service providers."

ACCE 2013 sponsors include:

• Diamond Sponsor – salesforce.com
• Platinum Sponsor – Foresee
• Award Title Sponsor – Jabra
• Gold Sponsors – inContact, Interactive intelligence, LiveOps, USAN
• Award Presenting Sponsor – iQor
• Sterling Sponsors – CallCopy, Envision, J.D. Power & Associates, Medallia, VoltDelta

ACCE 2013 exhibitors include:
8x8 Inc, Altitude Software, Business Telecom Products, Connect First, CXM Recording and Quality Monitoring, eGain Corporation, First Call Resolution, Five9, Genesys, Glance Networks, HDI, HireIQ Solutions, Inc., IntelliResponse, Intradiem, IR-Link Corp, Ixia, Jones/NCTI, Kana Software , Language Line Services, Levementum, LumenVox, NTT Centerstance, Noble Systems Corporation, Nuxiba Technologies, OnBrand24, Openspan, Pipkins, Inc., Satori Software,Inc., Scorebuddy, Sitel Operating Corporation, Smart Action Company, TantaComm, TCN, tpc, Transera, UNICOR, Varolii, Verint, Voiance Language Services, VoxOx, VPI, WhitePages PRO

 "We are thrilled that we will have representation from so many leading service providers in the contact center industry at ACCE this year," said Patty Caron, ICMI's Event Manager. "All of our sponsors and exhibitors offer tangible and innovative solutions to help call center professionals improve communication, work flow, and performance within their centers."

Information for all sponsors and exhibitors can be found at www.icmi.com/ACCE/Exhibit-Hall/Exhibitors.

ACCE 2013 is presented by ICMI, one of the contact center industry's most respected organizations.

To register to attend this event as press, or to conduct an interview with event speaker(s) or exhibitor(s), contact Rachel Ostafi at rostafi@icmi.com  or 267-239-4574.

To register to attend or exhibit at this event, or to find out more, please visit www.icmi.com/ACCE.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live