UBM Live Presented Call Centre & Customer Management Expo Live, Targeted to Call Centre Industry - Now Available on Demand

CHICAGO, Jan. 6, 2011 /PRNewswire/ -- UBM Live presented Call Centre & Customer Management Expo Live on November 30, 2010, targeted to the call centre industry.  UBM Studios, a leader in virtual events and virtual business solutions, provided the 3D platform for the event.  The event is now available on demand.

The virtual event drew 708 registrants and 288 live attendees.  Attendees spent an average of 2 hours and 27 minutes in the environment.

"We were very pleased with the overall results of the event, as were our customers," said Jonathan Collins, Publishing & Event Director, Customer Management Portfolio, UBM Live.  "In particular we were impressed with the comprehensive functionality the event offered and delivered two webinars as part of the event. In addition, both British Telecom and DHL were delighted with the success of the event and the leads that were generated."

In the Auditorium, the seminar program offers presentations on "Building the business case for engagement," "Coping with social media, how the big brands are going to survive," "How every organization must evolve – to serve today's always-on customers," "How Will the Contact Centre Change in the Next Ten Years," "Press '1' to Get Lost: Improving the Contact Center Customer Experience," and "What Does the Perfect Contact Centre Look Like?"

The Exhibit Hall showcases booth from Goldcrest Solutions, Sword Ciboodle, ContactBabel, ICMI, ASC, DPG plc, Nexidia, Previsor, RightNow, Aquira, Business Systems, Ctalk, Britannic, Red Box Recorders, WhosOn, CallScriptor, Jabra, Genesys, ISV, Vantage Point, Mystery Shoppers and Protocall One.

Additionally, in the Networking Lounge event attendees were able to chat with peers one-on-one or in group chats.  

All presentations were immediately available on demand.

For additional information on UBM Studios or to purchase a virtual business solution, contact Kate Spellman, SVP, Managing Director, UBM Studios at 516 562 7383 or kate.spellman@ubm.com.

To follow UBM Studios on Twitter, visit http://twitter.com/UBMStudios, to follow on Facebook, visit UBM Studios and to follow on LinkedIn, visit UBM Studios.  

About UBM Live

Operating internationally, UBM Live operates a number of market leading exhibitions, awards, websites/online products and publications in twenty different business sectors. Its brands include CPhI, IFSEC, Food Ingredients. Cruise Shipping Miami, Technology for Marketing and Advertising, International Confex, Informex and many more. With offices in the UK, Netherlands, USA, UAE and Brazil, UBM Live has successfully geo-cloned its leading CPhI, Food Ingredients, TFM&A and IFSEC brands into territories such as China, Japan, Asia, Eastern Europe, South America and Africa.  As well as building relationships with our customers, we help wider communities through our corporate responsibility programme.

About UBM Studios (http://www.ubmstudios.com)

UBM Studios is a leader in virtual events and virtual business solutions. A pioneer with virtual platforms, UBM Studios delivers deep expertise in live and online events that brings business value to customers. UBM Studios connects, educates and enables virtual communications through a portfolio that fits every budget. UBM Studios is the only virtual event provider to offer platform, content, audience recruitment, reporting and social marketing and gaming. UBM Studios virtual events include Virtual Trade Shows, Virtual Career Fairs, Virtual Seminar Centers, Virtual Resource Centers, Virtual Product Launch, Virtual Business Continuity, Virtual Corporate Meetings, Virtual Sales Meetings, Virtual Focus Group Centers and Virtual Training. UBM Studios delivers a complete global communication solution in Asia, Europe and North America in industries including, health, finance, technology, building and education.

About United Business Media Limited

UBM (UBM.L) focuses on two principal activities: worldwide information distribution, targeting and monitoring; and, the development and monetization of B2B communities and markets. UBM's businesses inform markets and serve professional commercial communities -- from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists -- with integrated events, online, print and business information products. Our 6,500 staff in more than 30 countries are organized into specialist teams that serve these communities, bringing buyers and sellers together, helping them to do business and their markets to work effectively and efficiently. For more information, go to www.ubm.com

SOURCE UBM Studios