Calling All Contact Centers! Reboot Your Brain and Optimize Your Business at ACCE 2008September 15-18, 2008 at the Phoenix Convention Center in Phoenix, AZ.PRNewswire NEW YORK, July 22 /PRNewswire/ -- The quality of a customer's experience with a brand drives business success like never before. And as the only direct interaction that many consumers have with a brand, it's not an exaggeration to say call centers can make or break businesses. Providing the tools and information that enables companies to enhance their relationships with consumers and leverage those connections to build customer loyalty, profitability and market share is the focus of the fifth Annual Call Center Exhibition (ACCE), which will take place September 15-18, 2008 at the Phoenix Convention Center in Phoenix, AZ. Now in its fifth year, ACCE draws business leaders from around the globe. Last year ACCE brought together more than 1700 contact center professionals from over 40 countries and all 50 states. Attendance is expected to be even higher this year, due to unique opportunities for learning and networking that ACCE offers to its attendees. ACCE's seven tracks of programs, covering all facets of the call center, provide a highly targeted and personalized experience to all conference-goers. Attendees can easily and efficiently access information and insights on the issues that matter to them, sans the one-size-fits-all sales spiels and generalized case studies offered by other events. ACCE keynoters this year include "Never Eat Alone" author Keith Ferrazzi, dubbed one of the world's best connected people by both Forbes and Inc. magazine, and humorous motivational speaker Joel Zeff. Ferrazzi will share marketing and networking ideas (he believes the proper balance of the two is a crucial key to success). Zeff's presentation will focus on ways to reduce stress, increase creativity and create a renewed passion for work and living. ACCE also provides conference goers with numerous opportunities to test drive call center solutions and network with peers, and industry leaders to share insights and grow their businesses. Guided tours of call centers, knowledge exchange brainstorming sessions, presentations and panel discussions and in-depth post show tutorials make for a learning experience like no other. "Call centers are a company's public face, the way a brand interacts with and serves its customers. The call center's importance to the success of a company and a brand cannot be overstated. Our goal with ACCE is to provide businesses with the knowledge and tools they need to engage successfully and effectively with consumers, and send our attendees home with great ideas and solutions that will contribute strongly to their business success," says Joy Sobhani, long time Show Director of the event. ACCE is presented by The International Customer Management Institute (ICMI), one of the call center industry's most respected organizations. To register to attend the fifth annual ACCE event, or to find out more about the conference, media registration, and exhibition opportunities, please visit http://www.acceicmi.com/. About ICMI Events ICMI's conferences are created with a depth of expertise and resources that no other conference organizer can offer. Over the past 22 years, our exclusive devotion to the contact center industry has made us the trusted source for reliable, product-neutral information and guidance. Our consulting team works "in the trenches" with companies large and small to overcome their contact center challenges, and gain first-hand knowledge of what keeps you up at night. In producing our digital magazine, "Customer Management Insight" and numerous email newsletters, our editorial team is constantly seeking trends and news from around the industry. And our extensive professional membership roster from more than 50 countries keeps us in communication with our audience year-round. ICMI has trained more than 75,000 call center professionals so far -- you can be sure that attending an ICMI event will be time well spent! About ICMI Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications. While ICMI's path-breaking work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Today's ICMI melds the traditional focus on consulting, training, and high-level engagement with CMP's strength in media and events to create a powerful one-stop-shop resource. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry's most trusted source for: -- Consulting -- Seminars -- Publications -- Events -- Professional Membership Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as Call Center Magazine and Call Center Management Review, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For further information, contact: Steven Blinn BlinnPR 212-675-4777 steven@blinnpr.com Rachel Levy Think Services 609-759-4738 rlevy@think-services.com SOURCE: ICMI CONTACT: Steven Blinn of BlinnPR, +1-212-675-4777, steven@blinnpr.com; Web site: http://www.acceicmi.com/ |