Orrick, Herrington & Sutcliffe LLP a Finalist for Prestigious ICMI Global Call Center of the Year AwardPRNewswire WHEELING, W.V., July 10 /PRNewswire/ -- Orrick, Herrington & Sutcliffe LLP, a global law firm, has been named a finalist for The International Customer Management Institute (ICMI) Membership's coveted Global Call Center of the Year Award in the small-medium call center category. The award will be presented on September 16th, 2008 at ICMI's flagship call center conference, the Annual Call Center Exhibition (ACCE), taking place this year in Phoenix, Arizona. "It is certainly an honor for Orrick's Service Desk to be chosen as a finalist for the ICMI 'Call Center of the Year Award,'" said Patrick Tisdale, Orrick's CIO. "Being recognized by one of the service industry's most recognized and trusted advisory organizations is a wonderful validation of something our lawyers and staff comment on quite frequently -- that we enjoy a very responsive, educated and high quality level of service center support, available to us anywhere we find ourselves working around the globe, at any time of the day." This sentiment was echoed by Ted Hopton, Director of Membership Services for ICMI, "ICMI Members include the leading contact centers from around the world, and we select only the very best of the best for our award. This is a tremendous accomplishment for Orrick. Any center chosen as a finalist has proven themselves worthy of being the award winner." Around the world, Orrick, Herrington & Sutcliffe LLP supports more than 2400 lawyers, staff and business partners around the world, 24x7x365. The Service Desk team is extremely process-driven, using the ITIL framework and continuous improvement practices. The entire team is certified at the Master level in Microsoft Office 2003 (Outlook, PowerPoint, Word and Excel) and is certified through the Help Desk Institute's Support Center series. Members of the team are also Microsoft Certified Technicians in Vista and XP, Microsoft Certified Systems Engineers in 2003, and certified in supporting Dell hardware. Says Tisdale, "Orrick aspires to understand and adopt the best practices of other organizations in every client supporting service of the firm. We appreciate the opportunity offered by the ICMI award evaluation as another important means of benchmarking our Service Desk team against the 'best of the best.'" Each year, ICMI Membership for call center professionals recognizes outstanding contact center operations through its Global Call Center of the Year Award. For more details, please visit http://www.icmi.com/Membership/ccy/. About Orrick, Herrington & Sutcliffe Orrick, Herrington & Sutcliffe LLP is a global law firm with more than 1,000 lawyers in North America, Europe and Asia. The firm focuses on litigation, complex and novel finance and innovative corporate transactions. Orrick clients include Fortune 100 companies, major industrial and financial corporations, commercial and investment banks, high-growth companies, governmental entities, start-ups and individuals. The firm's 18 offices are located in Beijing, Hong Kong, London, Los Angeles, Milan, Moscow, New York, Orange County, Pacific Northwest, Paris, Rome, Sacramento, San Francisco, Shanghai, Silicon Valley, Taipei, Tokyo and Washington, D.C. About the International Customer Management Institute The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications. Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit http://www.icmi.com/. SOURCE: Orrick, Herrington & Sutcliffe LLP CONTACT: Jacque Rowden, User Services Manager of Orrick, Herrington & Web site: http://www.icmi.com/ |