Mondial Assistance a Finalist for Prestigious ICMI Global Call Center of the Year AwardPRNewswire RICHMOND, Va., July 10 /PRNewswire/ -- Mondial Assistance, a global leader in specialty insurance and emergency assistance services, has been named a finalist for The International Customer Management Institute (ICMI) Membership's coveted Global Call Center of the Year Award in the large call center category. The award will be presented on September 16th, 2008 at ICMI's flagship call center conference, the Annual Call Center Exhibition (ACCE), taking place this year in Phoenix, Arizona. "Our associates ask me every day if we've won the award," said Pam Dufour, Chief Services Officer at Mondial Assistance (formerly World Access.) "They are very excited to be recognized as a top call center. We tell them all the time just how great they are but having an independent group's validation is really special too." This sentiment was echoed by Ted Hopton, Director of Membership Services for ICMI, "ICMI Members include the leading contact centers from around the world, and we select only the very best of the best for our award. This is a tremendous accomplishment for Mondial Assistance. Any center chosen as a finalist has proven themselves worthy of being the award winner." Worldwide, Mondial Assistance has 8,600 employees in 29 countries on five continents, with a network of 400,000 service providers, and offers services ranging from making dinner reservations for a traveler in a foreign country, to coordinating a medical evacuation at sea. Whatever the reason, the organization serves millions of people each year with travel assistance, concierge services, event ticket protection, and international healthcare coordination in virtually every country on earth. Speaking to the organization's mantra for hiring representatives, Dufour says, "The associates at Mondial Assistance have a natural empathy for our customers which allows them to provide compassionate service each and every time it is needed. We believe that to be customer-focused, to live our values, to make this part of our company DNA, we must also treat our associates (and one another) as customers. If we take care of our associates, they will in turn take care of our external customers." Each year, ICMI Membership for call center professionals recognizes outstanding contact center operations through its Global Call Center of the Year Award. For more details, please visit http://www.icmi.com/Membership/ccy/. About Mondial Assistance Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world's population or about 250 million people are served by Mondial Assistance businesses around the globe. In the United States, Mondial Assistance is best known for its Access America® brand of travel insurance and assistance services. Access America plans are sold in all 50 states by the finest travel agencies and suppliers. As one of 29 business units, the U.S. operation also serves major health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. For more information please visit: http://www.mondialusa.com/. About the International Customer Management Institute The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications. Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit http://www.icmi.com/. SOURCE: Mondial Assistance CONTACT: Mark Cipolletti, Vice President of Marketing Communications USA |