Olympic Gold Medalist Peter Vidmar to Deliver Keynote Address at CMP Media's Call Center Demo & Conference WestPRNewswire-FirstCall With call centers playing a critical role in the highly competitive battle to attract and retain customers, CMP Media's Call Center Demo & Conference West promises to deliver the very latest tools and techniques to help industry professionals maximize the customer experience, increase efficiency and improve workforce management while reducing costs. The inspirational keynote address, "Risk, Originality and Virtuosity -- the Keys to a Perfect 10," by Peter Vidmar, an Olympic gymnast and gold medal winner, sets the stage for a dynamic, interactive learning experience that will speak to every aspect of the industry. The event is scheduled from October 21-23 at the Hilton Scottsdale Resort and Villas, in Scottsdale, Arizona. "We fully expect to exceed the success of last year's inaugural Call Center Demo & Conference West with Mr. Vidmar as our keynote speaker, an expanded conference program and a roster of industry leaders sharing their knowledge and experience," said Simon Cooper, Executive Director. "In addition, participants will have a choice of inspiring pre-conference seminars, the chance to visit some of the region's leading call centers, access to interactive state-of-the art technologies and many great opportunities to network with industry experts, business partners, vendors and colleagues." Currently the gymnastics commentator for CBS sports, Vidmar is in high demand at Fortune 500 companies where he plays off his experience as an Olympic athlete to illustrate that the same principles, discipline and drive that are required to win in the sports arena are also the cornerstones for success in the business world. Vidmar won individual gold and silver medals at the 1984 Olympics and, and as captain of the USA men's gymnastic team, led them in a stunning victory over the reigning champions -- the People's Republic of China. A demonstration of his skills on the pommel horse during his keynote speech will serve to illustrate how the judging categories of risk, originality and virtuosity propel constant change and improvement -- the same forces that are needed to achieve excellence in the call center industry or any business endeavor. The conference also will feature Call Center Magazine's Second Annual Customer Care Leadership Awards, recognizing winners in six categories including best call center agent, manager/supervisor, IT support analyst, senior executive, call center team and business partner. New topics that will be addressed at the pre-conference seminars include: "Call Center Workforce Management: Beyond the Basics;" "The Results-Oriented Call Center Approach;" "Exception Leadership and Strategy for Senior Managers: it Takes a Roadmap;" "Ensuring Success, Avoiding Failure With your Customer Initiative;" "Customerience management -- The Foundation to Customer-centric Organizations" and "Trial of the Century -- The Case of the Untrained Supervisor!" Conference tracks will feature case studies and interactive roundtables in three categories including career optimization and optimizing operations and technology. For more information on the event go to www.ccdemowest.com About Call Center Demo & Conference CMP Media's Converging Communications Group (CCG) produces five trade events each year covering the hottest topics driving the telecommunications industry. These events, including Call Center Demo & Conference, cover contact center operations, management development, technology, customer relationship management, the evolution of traditional call centers into web- based, multimedia contact centers, and the use of old economy customer service standards in online transactions. CCG Expos take a leadership role in defining and redefining the future of telecommunications. www.CMPevents.com About CMP Media LLC CMP Media LLC ( www.CMP.com) is a leading integrated media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, and custom publishing. For further information, please contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, msilverman@cmp.com ; or Anne Sage, +1-310-458-1224, asage@cswpr.com , for CMP Media LLC. SOURCE: CMP Media LLC CONTACT: Marci Silverman of CMP Media LLC, +1-917-305-3326, Web site: http://www.ccdemowest.com/ |