CMP Media Launches Contact Center Technology Summit Focused on Industry's Critical IT and Telecom Issues- Event Addresses Challenges, Solutions and Opportunities Specifically for IT and Telecom Professionals, With Hands-On Demonstrations and Educational Presentations By Experts -PRNewswire CMP Media LLC, announces the first applications and infrastructure conference designed specifically for IT and telecommunications professionals serving the contact center industry. Scheduled September 18-20, 2005 in the Washington State Convention & Trade Center in Seattle, it will feature educational presentations by industry leaders on the increasingly complex technology of successful contact centers, panel discussions on managing converged networks and multi-media applications, peer-to-peer exchanges, hands-on demonstrations of new products and more. Tom Nogles, chief architect for The Hartford Customer Services Group, will give the opening general session, "Delivering on the Promises of Today's Contact Center Technologies." The Contact Center Technology Summit (http://www.ccsummit.com/) is co-located with the Annual Call Center Exhibition (ACCE), which starts on September 19. The foremost call center event in the U.S., it includes the ICMI Knowledge Exchange conference, which provides innovative educational programming primarily focused on the operations side of the contact center industry. Independent contact center consulting firm Strategic Contact has partnered with CMP to define the content for the Technology Summit. Nuasis, the IP contact center company, is the primary vendor sponsor of the event. "Our goal in creating the technology summit is to provide IT and telecommunications professionals with the tools and techniques that will keep them on the leading edge of contact center applications and infrastructure development." said Ruthann Fisher, director, CMP Media Call Center Group. "By co-locating with ACCE, IT and telecom professionals will not only have extensive access to the latest technologies and services at the Summit Open House and in the ACCE exhibit hall, but will also have the opportunity to attend the Knowledge Exchange conference which provides fresh insight on how technology decisions affect the operational side of the contact center." "The importance of the Technology Summit cannot be overstated, given the critical role that applications and infrastructure play in today's highly complex contact center environment," said Lori Bocklund, founder and president, Strategic Contact™. "Knowing how best to apply contact center technologies to get maximum benefit is the key to achieving higher performance and increased profits. This conference provides a unique opportunity for the technologists who support centers to get the information they need to succeed." CMP Media's Call Center Group is uniquely positioned to launch the Contact Center Technology Summit -- Applications and Infrastructure. Their mission is to provide comprehensive information resources required by contact center professionals to continually enhance the strategic value of every customer interaction. With years of international experience serving buyers and sellers in every aspect of the technology sector, CMP is recognized as a leader in the contact center industry through its many publications including Call Center Magazine, callcentermagazine.com and various successful events in the United States, United Kingdom and Japan. About CMP Media LLC CMP Media (http://www.cmp.com/) is the leading integrated media solutions company providing "broad and deep" access to the entire technology spectrum -- the builders, sellers and buyers of technology worldwide. The company's comprehensive database of technology decision makers enables marketers to reach targeted audiences throughout the purchase process with publications, web offerings, face-to-face events, consulting and other marketing services that deliver actionable results. CONTACT: CMP Media LLC
Dawn Czop
267-756-7026
dczop@cmp.com
Jason Frenchman
Director of Marketing
212-600-3326
JFrenchman@cmp.com
http://www.ccsummit.com SOURCE: CMP Media LLC CONTACT: Dawn Czop, +1-267-756-7026, dczop@cmp.com, or Jason Frenchman, Web site: http://www.cmp.com/ Company News On-Call: http://www.prnewswire.com/comp/181993.html |