Call Center Demo & Conference 2002 Announces Keynote Speakers From ICMI, Powerhouse Consulting, & Siemens Enterprise NetworksPRNewswire-FirstCall Call Center Demo & Conference Orlando, the leading contact center event in the U.S., will feature prominent industry leaders highlighting the growing revolution of the customer contact center. Brad Cleveland, president of Incoming Calls Management Institute (ICMI) and Kathleen M. Peterson, founder and chief vision officer of Powerhouse Consulting Inc., will keynote the opening day with their lessons in transforming the world's best call centers. Peterson is renowned within the industry for her vision of positioning the call center as the bloodline of the enterprise. Cleveland has co-authored a book, "Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment," and is a recipient of Call Center Magazine's pioneer award. Al Baker, vice-president of product management for Siemens Enterprise Networks eCRM business unit, will head up the second day keynote with his strategy of making customer relationship management a reality. Baker has worked in CRM industries for more than twenty years, holding positions in engineering, call center management and strategic planning. "We want to introduce our audience of senior management to internationally renowned call center leaders who sift out the hype from the reality," noted Simon Cooper, executive director of Call Center Demo & Conference. Call Center Demo & Conference 2002 delivers the next generation of contact center technologies through a content-rich conference program -- designed to help you create contact centers that effectively combine customer care with the latest communications technologies. About Call Center Demo & Conference CMP Media's Converging Communications Group (CCG) produces four trade events each year covering the hottest topics driving the telecommunications industry. These events, including the Call Center demo & Conference portfolio, cover customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, the use of old economy customer service standards in online transactions, the convergence and broadening application of CTI technologies, and the internet telecom revolution. CCG Expos take a leadership role in defining and redefining the future of telecommunications. http://www.cmpevents.com/ CMP Media LLC CMP Media LLC ( http://www.cmp.com/ ) is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting. For further information, please contact Marci Silverman of CMP Media LLC, +1-917-305-3326, msilverman@cmp.com; or Kevin Balak of Casey Sayre & Williams, +1-310-458-1224, kbalak@cswpr.com, for CMP Media LLC. SOURCE: CMP Media LLC Contact: Marci Silverman of CMP Media LLC, +1-917-305-3326, Website: http://www.cmpevents.com/ Company News On-Call: http://www.prnewswire.com/comp/181993.html |