Keith Dawson Named Editorial Director of Call Center MagazinePRNewswire CMP Media has named Keith Dawson editorial director of Call Center Magazine and callcentermagazine.com -- a newly created position designed to better integrate the content of both properties and more effectively serve the needs of their respective audiences. A senior editor at CommWeb since 2001, Dawson also had responsibility for callcentermagazine.com. "Keith has been covering the leading edge of developments in the contact center industry for more than a decade, reporting on the emerging techniques and technologies that have fueled its transformation into one of the largest service sectors in the economy," said Ruthann Fisher, group publisher, CMP Media LLC. "His extraordinary knowledge and influence on the industry, coupled with his understanding of how best to appeal to an online as well as traditional magazine audience make him the ideal person to serve as editorial director of Call Center Magazine." Dawson first started covering the industry as a senior writer for CMP's Inbound/ Outbound -- the precursor to Call Center Magazine -- in 1990. He helped to establish the publication as the leading source of information for customer service technology, and later took over as editor-in-chief of Call Center Magazine. Seven years later he left to start his own consulting and publishing venture focusing on contact centers and CRM. An independent information clearinghouse for the industry, Call Center News Service was the first web-only newsletter that combined daily coverage of emerging technology with opinion, commentary and analysis. Dawson was editor and chief writer of CCNS until 2001 when he returned to CMP to develop new modes of editorial presentation for CommWeb, geared to an online audience. "Keith's understanding of web audiences and well-honed ability to identify trends and hot issues in the contact center, telecommunications and network industries were key to building traffic to the CommWeb site," said Rick Luhmann, general manager, CommWeb. Dawson's expertise, insights and reputation put him much in demand as a speaker on contact center, customer service, CRM, telemarketing and related technology issues. In addition he has written several definitive books on the industry including The Call Center Handbook (now in its fourth edition), and Call Center Savvy. About Call Center Magazine Call Center Magazine is the only magazine dedicated to providing in-depth and unbiased product and strategic information that the powerful executives responsible for improving customer relations and retention through contact centers rely upon to make purchasing decisions on the hardware, software and services critical to their success. This respected editorial attracts the largest number of readers in the call center, customer care and customer interaction market. About CMP Media LLC CMP Media LLC ( www.CMP.com ) is a leading integrated media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, and custom publishing. For further information please contact Marci Silverman of CMP Media, +1-917-305-3326, msilverman@cmp.com . SOURCE: CMP Media CONTACT: Marci Silverman of CMP Media, +1-917-305-3326, |