CMP Media Acquires Incoming Calls Management Institute (ICMI), Creating Comprehensive Call Center Media PlatformPRNewswire CMP Media (www.cmp.com) announced that it has acquired Incoming Calls Management Institute (ICMI, Inc.), which will create the most comprehensive media platform in the call center market. The new entity combines CMP's strength in media and events with ICMI's leading position in educational, consulting and membership services, and broadens CMP's current product line of Call Center Magazine, commweb.com as well as the ACCE and Call Center Demo conferences. Approximately $180 billion was spent in the US alone last year to operate call centers, handling about 32 billion customer contacts, according to ICMI estimates. Philip Chapnick, Vice President of CMP's Applied Technologies Group, which includes the Call Center division, said, "There is not another organization in the world that can provide such a rich suite of information products and resources to support Call Center industry professionals in enhancing their value to their companies and improving the customer contact experience." "Our mission has always been to help organizations achieve operational excellence and maximize the strategic value of their customer contact services," said Brad Cleveland, ICMI's president. "With the combined resources of CMP and ICMI, we have the means to strengthen and deepen services, and fulfill that mission in a growing and increasingly sophisticated market." ICMI will maintain offices in Annapolis, Maryland. In addition, as part of the acquisition, CMP has signed a multi-year employment agreement with Brad Cleveland and Linda Harden, ICMI's senior vice president. ICMI employees will become part of the CMP Media organization. About CMP Media CMP Media (www.cmp.com) is the leading integrated media solutions company providing "broad and deep" access to the entire technology spectrum -- the builders, sellers and buyers of technology worldwide. The company's comprehensive database of technology decision makers enables marketers to reach targeted audiences throughout the purchase process with publications, web offerings, face-to-face events, consulting and other marketing services that deliver actionable results. About ICMI Incoming Calls Management Institute (ICMI), www.icmi.com, is a leader in education, consulting, and membership services. ICMI's mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Based in Annapolis, MD, ICMI was established in 1985 and was first to develop and deliver management training customized for call centers. Through constant innovation and research, ICMI's training has become the industry's pace-setter. ICMI's fast-growing membership services offer a comprehensive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools. ICMI members represent organizations from across the globe. Contacts: Michael Blair Alix Raine ICMI Media Relations CMP Media 410-308-3742 516-562-7827 michaelb@icmi.com araine@cmp.com SOURCE: CMP Media LLC CONTACT: Michael Blair, ICMI Media Relations, +1-410-308-3742, Web site: http://www.cmp.com/ Company News On-Call: http://www.prnewswire.com/comp/181993.html |