Hewlett-Packard, Novell, IBM Named Top Vendors In Reseller-Satisfaction Survey

Hewlett-Packard, Novell, and IBM clearly emerged as the leaders within the 26 product categories covered in the seventh annual "Channel Champion" survey conducted among information- technology resellers by CMP Media's Computer Reseller News.

As reported in today's issue of Computer Reseller News, the computer and communications companies each rank number one in three categories. Hewlett-Packard won in the categories of Scanners, Unix Servers and Laser Printers. Novell won in the categories of Network Management, Network Operating Systems and Groupware Platforms. IBM won in the categories of Notebooks, PC Workstations and Unix Workstations.

Other multiple-category winners were Dell Computer Corp. for Desktops and PC Servers, and Adobe Systems Inc. for Graphics Software and Web Design Tools.

Additional category winners were Acer for CD-ROM Drives, ATI Technologies Inc. for Graphics Boards, Seagate for Tape Backup and Epson America, Inc. for Inkjet Printers.

"It is important to recognize that these rankings are based on reseller satisfaction scores, not market share," said Computer Reseller News Special Reports Editor Al Senia. "Criteria for the survey included product quality, reliability, price/performance, upgradability and compatibility, along with the factors important for maintaining partnerships, like technical support, return policies and cooperative marketing programs."

Some 1,079 resellers participated in this year's survey, which was conducted by Answers Research, Inc., Solana Beach, Calif.

In addition to being reported in the June 21 issue of Computer Reseller News, the Channel Champions results will be published online at http://www.crn.com/.

Published by CMP Media Inc., Computer Reseller News has a circulation of more than 115,000 and reaches readers with the product trends and industry news needed to sell comprehensive technology solutions. Advertising Age's Business Marketing named Computer Reseller News among "The Best of the Business Press" for 1999, the only technology-channel publication to be honored in the competition's two-year history.

CMP Media Inc. is the leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research, consulting and conferences, CMP is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs. Online editions of the company's print publications, along with products and services created exclusively for the Internet, can be found on CMPnet at http://www.cmpnet.com/. NSTL, the company's independent testing lab and consulting organization, serves government, corporate and technology vendor clients around the world.

SOURCE: CMP Media Inc.

Contact: Alix Raine of CMP Media Inc., 516-562-7827, araine@cmp.com

Website: http://www.cmpnet.com/

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