Computer Associates Customers Voice Lukewarm Support Amid Management Battle, InternetWeek Survey RevealsPRNewswire WHAT: The controversy surrounding Computer Associates International (CA)
comes to a head on August 29 when shareholders vote on a proposal
to remove co-founder and Chairman Charles Wang and three other
board directors. Investment group Ranger Governance Ltd. cites
CA's "abuse" of customers as one reason to shake up management.
But a new survey by InternetWeek suggests that customers aren't
all that unhappy with CA, even if they're not jumping for joy.
The telephone survey of 90 customers suggests that respondents are
generally happy with the quality of products, service and support
they receive. Sentiments run lukewarm, however, with 87% of
respondents describing CA's software as "good" (64%) or "fair"
(23%), and only 12% offering an "excellent" rating.
Additional survey findings include:
* Asked to rate the overall quality of CA's service and support,
nearly half of respondents said "good;" 31% said fair;" 8% said
"excellent;" and 12% said "poor."
* Asked to rate the ease of doing business with CA, 54% said
"somewhat easy," while 30% said "somewhat difficult." Only 7%
said "very easy" and 9% said "very difficult."
The InternetWeek survey does suggest that CA customers are engaged
in the battle. Asked if they were concerned about CA's stability
and focus in the wake of recent criticisms about its accounting
practices, 72% of respondents said they were either "very
concerned" (22%) or "somewhat concerned" (50%). Another 22% said
they were "not at all" concerned.
The InternetWeek survey includes additional statistics that would
supplement a story surrounding the controversial August 29 proxy
election. In addition, InternetWeek Editor in Chief Rob Preston
is available to comment on the CA issue and offer more insight
into the survey results. The full story and survey are available
on the Web at http://www.internetweek.com/ca.htm and in the August
27 issue of InternetWeek.
WHEN: Friday, August 24 and Monday, August 27
CONTACT Jacqueline Kiarie, CMP Media LLC Erin Brown, Horn Group
415-538-8980 781-356-7141
jkiarie@cmp.com ebrown@horngroup.com
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